60-Day Triple-Guarantee - 100% Risk-free 60 Day Trial
*We are so confident that you're going to feel great using MyPurMist, we are offering you a 60-Day Triple-Guarantee. If after using MyPurMist for at least 30 days and no more than 60 days (after you receive it), you are not 100% satisfied with your MyPurMist device, we will refund the full product price and pay for the return shipping. If you choose to return MyPurMist before you've used the unit for at least 30 days then we will still gladly refund your product price but the cost of postage is your responsibility (See Return Information below).
All orders will ship within 1 business day from date of order (excluding weekends). Shipping routes available:
- Standard (ground) typically takes 7-10 business days from date of order. Shipping to P.O. Box may take longer.
- Rush shipping arrives within 3 business days from date of order.
Visa, MasterCard, American Express, Discover
Order and Shipping Confirmation
After you make a purchase on our website, you will receive an E-mail confirmation containing your order information within a few hours. All customers who provide an email address, will receive an email with shipping confirmation once their order is shipped.
At MyPurMist, we believe very strongly in product quality
and in our quality assurance processes. Every unit is subjected to rigorous
inspection and test procedures to ensure it meets our exacting specifications. MyPurMist comes with a one-year warranty covering any manufacturer defect-related
problems resulting from everyday use of the product. Only distilled water or MyPurFill Demineralized water can be used in the device. Using any additives in the
water reservoir, any other liquid or water with minerals (e.g. bottled, tap, purified, boiled or water with minerals added for flavor) will damage the device and will void the warranty. If
a warranty claim is valid, we will replace the product at no cost to the
customer. We will pay for shipping to send the new product out and will also
pay for shipping to get the defective unit back for testing*.
Please contact us at TechSupport@MyPurMist.com for fastest service.
As part of our Triple-Guarantee, if after using MyPurMist for at least 30 days and no more than 60 days (after you receive it), you are not 100% satisfied with your MyPurMist device, we will refund the full product price and pay the cost to ship it back to us. If you choose to return MyPurMist before you've used the unit for at least 30 days then we will still gladly refund your product price but the cost of postage is your responsibility. Simply email us at CustomerSupport@MyPurMist.com and we will get you set up for a return.
Upon return, credit will be applied back to your original card.
Please note that MyPurMist does not permit the return of or offer refunds for:
Products purchased from a third party. Immediate refund may be available by returning your MyPurMist product to the original place of purchase. Return Policy of that particular retailer (including brick & mortar and online e.g. Amazon) will apply.
Any accessories that have been opened.
MyPurMist devices purchased more than 60 days prior unless specific specials extended this period.
Products returned without a valid itemized receipt.
Shipping charges or return labels for accessories
If the product needs to be replaced due to a manufacturer's defect, please immediately contact our Warranty line directly by emailing us at TechSupport@MyPurMist.com
Products returned without an RA (Return Authorization) number will not be accepted. The RA number must be obtained from Customer Service, if the customer is returning a package at his/her own cost without a return label provided by us. It is the responsibility of the sender to provide valid tracking information if confirmation of return is disputed. MyPurMist does not assume responsibility for lost or stolen product being returned for a refund without an RA number. Note: MyPurMist recommends that you (1) use a carrier that offers shipment tracking for all returns and (2) either insure your package for safe return to MyPurMist or declare the full value of the shipment so that you are completely protected if the shipment is lost or damaged in transit. If you choose not to (1) use a carrier that offers tracking and (2) insure or declare the full value of the product, you will be responsible for any loss or damage to the product during shipping.
* Customers outside the 48 contiguous states of U.S. must return the malfunctioning device at their own cost and are responsible for the shipping cost of the replacement unit. MyPurMist is not responsible for duty and customs fees.
** Return shipping is only available to addresses in the 48 contiguous states of the U.S.